Support - LANVis Corporation

Great Choice! Here's the way the next steps will work.

Step 1: We will need to confirm some things, which we have listed below.
Step 2: We will review the info you have provided and get in touch with you shortly to run through the types and amounts of files you will be backing up, and the retention period you'd like to see.
Step 3: If all goes well and you'd like to proceed, we will issue an invoice and arrange payment.

What subscription model are you choosing?

Package Type: BASIC, Renewal Period: Monthly - $69/mth + One-time installation/setup fee ($95)

Package Type: BASIC, Renewal Period: Yearly - $499/year + One-time installation fee ($95)

With either choice, a one time setup fee will be charged that covers remote installation of the client on the machine you'd like to backup. We will also work with you to choose the files to be backed up, scheduling, etc.

Are you interested in any of these options?

Additional Workstation or Server backup licenses (Additional licenses cost $15/month, or $159/yr)

SQL Server Support is required ((+$5/mth or +$50/yr)

Exchange Support is required (+$5/mth or +$50/yr)

Exchange and SQL support is required (+8/mth or $61/yr)

What Operating System will the backup be protecting?

If 'Other' is chosen, please list the Operating System to be backed up.

Payment

VISA

Mastercard

Terms as per your existing account with us

Our managed backup is a subscription model, requiring billing to occur either monthly or yearly. VISA or Mastercard are the default payment options. Existing clients can take advantage of existing terms they may have with us.

Additional Comments *

Call-back Request

Yes

Would you like a call-back from us to discuss any of these options in more detail?

How much data are you looking to backup?

How many Workstations would you like to backup?

How many Servers would you like to backup?

Do you require Exchange/SQL/Virtual Machine Support?

Yes

Additional Notes/Requirements *

Phone

What # can we reach you at?

Level of Urgency *

Not Urgent (Response by the next Business Day is fine)

Not urgent but would like a response within 4 hours

This is relatively urgent requiring a response within 2 hours

Extremely Urgent requiring an immediate response/contact

Hardware

Mac

Chromebook

Not sure

What hardware are we dealing with?

Operating System

Windows 7

Windows 10

Other

Not sure

What OS are you running?

Problem Description *

Disclaimers:
In most cases, we will be able to securely connect to your computer to troubleshoot the issues you are having. In preparation for this, you can pre-install our remote LANVis admin tool.
Our standard remote support starts at $100/hr, with a half hour minimum. For any support that we feel will take longer than 1 hour, a time estimate will be provided before any work is started.
By requesting support, you agree to these terms.